WHAT OUR CLIENTS ARE SAYING
|What our clients think after they've stayed at one of our properties is critical to us. That's why we send a property evaluation form when they return.
We want to know if the properties met their expectations, if the directions were clear, if they got a warm welcome from the host, if they had problems during their stay and how we can improve our service in the future.
Many thanks to our clients for all their invaluable insights and comments. Here's just a sampling of what they told us:
"You were recommend by a friend. I have already recommended your service to fellow travelers. Sincerely."
"We originally booked with At Home In France in 2005 and were forced to cancel our trip du to illness. When we started to plan this trip and found you were still in business, we expected that you would be good to have survived that period in the internet age. Now we know you are ! It’s very helpful to have a reliable third party to preselect properties. Your service reduces the anxiety of booking a property sight unseen. Your team was very helpful with the additional details as well!"
"This is probably the 10th time i have rented from you and my daughter is rented from you again this summer, but it is the first time that Antoine and Margaux have helped us, and you have been wonderful!"
"Just wanted to say we loved your apartment in Paris. Thank you so much for your help. Hope I will contact you for future booking soon"
"This was the fourth time we have rented from At Home In France. Each time has been an excellent experience"
"We chose you because we liked the accurate description of the property and the pictures. There were no “surprises”-We knew the rental terms, etc (it was black and white). You are very pleasant and helpful to work with. We had a wonderful stay and enjoyed every moment of it. We will definitely be using you again and will refer you to our friends (we already have!)Thank you."
"Most responsive & Professional of all agents we contacted."
"We rented an apartment in Paris through At Home In France previously and were extremely pleased and so chose the company again. Thanks!"
"We were very pleased with the entire experience!"
"We received wonderful customer service. Thanks!"
"Thanks for all your terrific customer service!"
"Your inventory for Provence is very good. The pricing is reasonable. Your help along the way during our planning was much appreciated."
"This is the second rental for us from you. Both have been extremely satisfying experiences. Thanks!."
"This was great, we will never use a hotel again. You need to cover all of Europe!"
"We were thoroughly impressed with your website. The pictures and descriptions were really helpful, as was everyone we talked to in your office about the homes and areas."
"Thank you for a wonderful stay in Paris!! We liked the range of apartments and locations offered on your website."
"You have an excellent website that allowed us to view your properties quite well. We 'took a chance' and it turned out perfectly. Now we know who to go to if we ever rent a villa again - which I hope we will!"
"We had a great time in Paris, and a lot of that can be attributed to our lodging. In the Marais we found many great surprises around every corner. We are very lucky to have had your company recommended to us. The ease of the whole process was amazing. I would have no hesitation about booking through you again."
"As always, you do such a great job with description, directions, suggestions, attention to detail and professionalism! You and your properties are top notch!"
"As first time visitors to France, finding a place to stay is a daunting task. Though we like to explore, having the experts show us where square one is was invaluable. Your expertise, suggestions, phrasebook and driving tips on the website were excellent aids."
"Unlike a second accommodation we later rented, your description was accurate and helpful. Plus your price was fair. Thanks - it was fabulous!"
"You seem to know exactly what we like! The houses you have recommended always were an excellent fit and easily met our expectations."
"Your restaurant reviews were very helpful and accurate. We loved each one we went to."
"On behalf of my entire family I wish to thank you for your most courteous attention to every detail of our rental process. You've been a pleasure to work with."
"I talked to and emailed many rental agencies before deciding on At Home in France. One of the top agencies in New York had sort of a 'Take it or leave it' attitude when it came to questions about the property. You were so accommodating in finding extra photos for me, providing details, etc. We had a wonderful time and are very glad to have rented through At Home in France."
"We liked the fact that you had visited or stayed in all your properties. We were very pleased with the help both via email and your newsletter. I take my adult kids on vacation annually and yours is the most personalized service I've encountered."
"Thank you for a most enjoyable vacation! We will use your services again and recommend them to friends."
"Of the various companies whose brochures we received, only you were able and willing to discuss the pros and cons of every listing and location. You were extremely candid and helpful."
"I was very impressed by your quick response and the houses you proposed. I have been looking for properties for a while and you are the only company I felt comfortable with."
"Every aspect of our week in the Dordogne was excellent. Your service was top notch. Also - thanks for your restaurant recommendations!"
"The fact that you have personally been to the properties was a big plus. Communication with you has been wonderful. We have already recommended you to dozens of friends."
"Thank you for your part in planning our delightful three weeks in France. We will no doubt be contacting you for our next trip. We hadn't been to the Dordogne before, and we found it beautiful - a kind of must-return-to place."
"We loved your list of restaurants. Each one we tried (5 of them!) was fabulous."
"We have enjoyed four rentals through At Home in France, in Provence, the Dordogne, Normandy and Paris. Each was characteristic of its region and truly delightful!"
"We've had some lovely vacations in the past, but we can all say that this was the most fabulous ever. Thanks!"
"We just wish to thank you again for making the difference in our stays in France. Your suggestions, properties and attention to detail ensure that we'll have a wonderful time, and we always do! We've passed your name on to many friends and know that they'll be in good hands!"
"Truly, I found working with you guys a joy. I am pleased to rave about how professionally everything was handled. "
"We have just returned from what has to be the best house so far. Exquisite in every detail down to the adventure of feeding the neighbor's chickens and being rewarded daily with fresh eggs. We were very sad to leave this piece of Paradise on earth."
"This is the third home that we have enjoyed through At Home in France. I've said it before - since you visit the properties your information is up to date and extremely helpful."
"Our stay in Paris was wonderful, and much of our enjoyment was based on the excellent accommodations. We felt safe, comfortable and perfectly situated. Thank you for an outstanding job."
"Your web site had a variety of properties, was well organized and easy to view. We found your service and personal attention superb."
"You were all so helpful! And the website truly represented the house."
"As a first time traveler to France, AHIF provided help in identifying the right place for us to rent. I appreciated the help from Allyn in renting at L'isle sur la Sorgue."
"We were very pleased with our house in Caromb in 2007, so we knew that you choose good properties. And the Vence Villa in 2010 was absolutely beautiful!"
"Thank you for helping to make our most vacation possible. Next time we plan on a trip to France, you will be hearing from us. Price, Rental, location, Prompt accurate service/help from At Home in France were exceptional."
"7th visit to At Home in France! We are most satisfied with your gracious service and do not hesitate to recommend your agency to friends!"
"I have had great success using your company for over 9 years!"
"We had a wonderful trip. The house was beautiful and perfect for us. The owners were very nice and were concerned that everything was in good order, which, of course, it was. We loved the location and made it our center for biking, hiking, and eating delicious food. The weather was remarkable, including a completely clear day for a hike up Mont Ventoux. The car rental service also worked flawlessly"
"We loved our stay and had a wonderful trip. We plan to use At Home In France again when we return to France."
"We’ve used you in the past. Both apartments have been very clean and well located. The property manager is wonderful! Information books were helpful"
"You were recommended by a Friend. Apartment was Fabulous!"
"At Home in France was very helpful in suggesting itinerary accommodations for our 1 month trip ( Mom+3 teenage girls!). I boarded the plane to France feeling confident about the trip, but seeing our Paris apartment assured me we had made a good Booking. We also booked a Provence property for 2 weeks that was also wonderful!
"I have used AHIF in the past and have always had a good experience working with the company.
"I liked the web site and you very responsive to my questions.
"I visited several websites.Your site reflected your "standards" and discriminating property selections."
"We have rented from At Home in France 5 times now and all experiences have been good. We've also recommended your company to 3 other families who have also been pleased. You do a great job."
"I just returned from my three weeks in France, and it was TRULY amazing! The homes we rented from you (in Provence and Paris) were exceptional, and the people we dealt with were very thoughtful and helpful, which made our stay even better. Thank you for making my first trip to France so amazing! I look forward to working with you on my next trip . . ."
"We chose you because of previous satisfactory rentals. We had a great vacation - Perigord and the Dordogne are fabulous! Thank you so much for the restaurant recommendations."
"We chose At Home in France because of the amount of detail you provided about each property and because you show enough photos to engender comfort in such a 'long distance' decision. All your information was accurate, and we couldn't have been more pleased with our house!"
"We have now booked our third rental with you based on our very positive experiences."
"The accommodations were excellent, and the caretaker very welcoming and helpful. The photos we found to be truly reflective of the apartment and the quality of the furnishings."
"I am just back from three weeks in France and thanks to you the trip was really the best vacation I've had in years. The apartment in Paris was perfect for our group, as was the house in St-Rémy. Thanks again!"
"The property in the village was perfect - the size and location just right. We do hope to return to the South of France in the future, and we will not hesitate booking through At Home in France when we do."
People ask: "How can you just rent a house in France that you've never seen?!" We answer: "We have an agent with impeccable taste."
"It has been a pleasure working with At Home in France. You are very professional and you inspire confidence in those of us who depend on you for some rather important investments of time and treasure."
"One of the main differences between your service and others is that you have actually seen most of the properties, so you can give an honest and knowledgeable evaluation of them. Your advice has always been extremely important in our choice."
"Your website was very effective, efficient - and accurate. You were very responsive on the phone. It was a very pleasant experience working with you."
"I really appreciate the efficiency and dependability of At Home in France. It's refreshing to find such customer service in this day and age."
"You were one of the few companies I contacted where I could speak to a real person on the phone. Your staff was cheerful and willing to spend as much time as needed for me to make an informed decision."
"Please know that I am a walking advertisement for At Home in France. You represented yourselves accurately and sincerely . . . Thank you immensely - we had the time of our lives."
(One year later): "I remain a walking advertisement for At Home in France. You guys make the internet legitimate."
"You have provided us with a unique, memorable, high quality and wonderful experience. No matter what we may do in France in the future, you can rest assured that At Home in France will be clearly the only way to go."
"We chose At Home in France because of your well laid out web site and very prompt and helpful responses to our inquiries."
"We had such an excellent experience two years ago that we came back to you. Yet again, the house and your service more than met our expectations and made our visit memorable."
"Our stay in Avignon was delightful. The owners were the most welcoming people, and the accommodation was charming, quiet and comfortable. We will surely use your agency again when we next travel."
"We are very impressed with the efficiency of your agency and the speed of the deposit refund. Our vacation was wonderful, the house very comfortable and the owners charming. We found you on the internet and took a chance. We're very glad we did!"
"You gave us the best information and you were much better informed about your homes than any other company."
"It turned out to be the most memorable trip we have ever taken. We could not have been more pleased with our accommodations. Thank you for making our first trip to Paris one that we will never forget!"
"We're making this an every-other-year vacation - both trips have been fabulous."
"You always provide excellent, personal service and your properties are top notch. We look forward to a continuing association with you!"
"Doing business with you made our vacation even more enjoyable. We hope to go back in a few years, and At Home in France will be first on our list."
"Thank you for your excellent service and accommodations. We have already recommended you to friends who are planning a trip to Paris."
“I selected AHIF because of its good selection of houses, detailed descriptions and photos of the houses, prompt customer service, and the fact that the office is location in the US. My expectations were met or exceeded across the board. We had a wonderful time!”
“We use AHIF because of the stellar personal service we’ve always received. The staff knows us and our needs and have never failed to provide excellent assistance. Without them, I don’t know what we would do.”
“We came upon your website while looking on the internet for houses in France. We were impressed by the quality of the houses featured and the responsiveness to our questions and helpfulness in arranging for internet service at the house. And the house was really beautiful!”