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What do we do if there are problems at the property?

Published on July 19, 2016 by AHIF Administrator

If there are problems with the house upon your arrival or during your stay, be sure to speak up. Call the owner/keyholder or local representative and tell them what’s wrong. Usually, problems can be remedied easily and will make your stay that much more enjoyable. We regret that complaints cannot be reviewed after your return if the keyholder/local representative has not been notified and allowed to resolve the problem while you are in residence.

If the problem is not resolved by the owner/keyholder or local representative, you can contact At Home in France in the US. Be aware that there is a 9-hour time difference between France and the west coast. We will respond as quickly as possible.

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